As a practice manager, your primary goal is to improve patient experience in your medical practice. Happy patients are more likely to return and recommend your services to friends and family, leading to a thriving practice. Happier patients also mean healthier patients, who are more likely to listen, heed medical advice, and schedule regular appointments.… Continue reading 10 Actions to Enhance Patient Experience
Answering the phone isn’t something we put much thought into. It should be as simple as helping a patient set an appointment or answer a common question. But a phone call is often the first interaction a patient can have with your practice, and it’s crucial to have proper phone etiquette. As patient communication experts,… Continue reading Medical Receptionist Phone Etiquette 101
Post-care follow-up is critical to medical practice management, contributing to improved patient outcomes, satisfaction, and retention. But finding the time to fit post-care into the staff’s already busy schedule can be challenging. Outsourced providers can offer valuable support by streamlining communication and ensuring consistent patient follow-up. This article will discuss the importance of post-care follow-up… Continue reading Outsourcing Post-Care Follow-Up
A medical practice’s profitability depends on the number of appointments they have daily. A full schedule ensures patients get preventative, routine care, resulting in happier patients and successful practice. A calendar with gaps ultimately results in an ineffective practice that struggles to make a profit. Creating ways that allow customers to schedule and manage appointments… Continue reading Book More Appointments With an Answering Service
Hospitalists and providers are constantly working on improving patient experience. When a patient’s experiences are positive, it leads to improved overall health. Happier patients lead to a happy practice! You can do countless things to improve patient experiences, such as staff bedside training, shorter wait times, and better facilities. Still, those can take years (and… Continue reading Patient Experience: A Data-driven Approach
Medical reception best practices help keep your practice running smoothly. Read our top five!
When a medical call center faces pressure to do more in the face of constraints, the best solution is often to outsource some or all of its activities. Although sizing up or working more hours may solve the challenges, there are some main reasons why it is best for healthcare facilities or network providers to… Continue reading Is It Time to Outsource Your Medical Call Center?
During the winter months, most practices are pushing through the holidays to complete tasks, meet deadlines, and serve a busy stream of patients. However, life outside the office is a swirl of activities, holiday to-do lists, and employees’ time off the clock hours are full! Unfortunately, this shift in the holidays also can bring on… Continue reading Beat the Holiday Blues at Your Medical Office
1. Scripts Reduce Errors Scripting removes the guesswork by providing medical receptionists with the correct answers to caller questions. Scripting ensures that the correct patient data is collected, giving the caller the most updated information and taking the proper action at the end of the call. Accurate scripting can also shield your medical practice from… Continue reading 5 Reasons for Hospitals to Use Answering Scripts
Unlike a vacation, which employees schedule in advance, no one plans a sick day—or at least most people don’t. In most cases, a sick day is not a pre-arranged absence. So what do you do when your receptionist calls off at 7:45 in the morning? Medical office managers have several actions to ensure that the… Continue reading Medical Office Mistakes to Avoid when your Receptionist Calls in Sick
