About Us

About Us

Our motto “A Seamless Extension of You” is supported by the five commitments of MedCall Plus

MedCall Plus, a subsidiary of Call Center Sales Pro, focuses on supporting health care providers through patient support solutions. We are a woman and minority owned and operated business with a tight-knit team that works to meet your needs. By combining technology solutions, exceptional customer service, and North-American based agents, we work to complement your existing operations and become A Seamless Extension of You!

  • Kindness We commit to being friendly, generous, and considerate, treating all people with respect and understanding.
  • Communication We commit to being truthful, accurate, and inclusive in our exchange of information, allowing everyone an opportunity to participate.
  • Ambition  We commit to working hard, helping each other achieve our personal and professional goals, and having fun while doing it!
  • Accountability We commit to holding ourselves and each other responsible while also creating an environment of trust, constructive feedback, and ownership.
  • Integrity  We commit to treating people well and doing the right thing for our clients, team members, and community.

History of CCSP and MedCall Plus

Industry veteran,
Janet Livingston,
founded Answer
Center America, Inc

1995

2010

After retiring from her
career in telephone
answering service call
centers, Janet took on
clients on a consulting
basis.

Additional consulting
clients turned into a
new company: Call
Center Sales Pro.

2014

2017

Answering Service One was
founded to provide telephone
answering services to businesses
in need of call center support.

New Connections Communications Services and Redding Answering Service join the Call Center Sales Pro network resulting in almost 50 years experience combined in medical answering services solutions.

2018

2019

Seagate Connections
joins the Call Center
Sales Pro network

Call Center Sales Pro introduces
business process outsourcing
(BPO) and custom services for
their call center clients.

2019

2020

Call Center Sales Pro is awarded Knoxville-Area Chamber prestigious Pinnacle Business Award in the “Women-Owned Business Excellence” category

MedCall Plus brand is formed from existing clients and services to focus solely on the growing complexity of medical answering service needs.

2020

2021
-2022

Call Center Sales Pro and Subsidiary companies are awarded various recognition such as Stevie Awards Silver Female Executive of the Year, INC. 5000 list, and more!

Team

Janet Livingston

President & CEO

Andrew Rup

Director of Operations

Tracie Mexner

Executive Consultant, Business Development and Client Relations

Mark Aubrey

Director of IT