About Us

About Us

Our motto “A Seamless Extension of You” is supported by our five commitments.


MedCall Plus, a Call Center Sales Pro subsidiary, focuses on supporting healthcare providers through patient support solutions. We are a woman and minority-owned and operated business with a tight-knit team that works to meet your needs. By combining technology solutions, exceptional customer service, and North-American based agents, we work to complement your existing operations and become A Seamless Extension of You!

  • Kindness We commit to being friendly, generous, and considerate, treating all people with respect and understanding.
  • Communication We commit to being truthful, accurate, and inclusive in our exchange of information, allowing everyone an opportunity to participate.
  • Ambition  We commit to working hard, helping each other achieve our personal and professional goals, and having fun while doing it!
  • Accountability We commit to holding ourselves and each other responsible while also creating an environment of trust, constructive feedback, and ownership.
  • Integrity  We commit to treating people well and doing the right thing for our clients, team members, and community.

History of CCSP and MedCall Plus

Industry veteran,
Janet Livingston,
founded Answer
Center America, Inc.



After retiring from her
career in telephone
answering service call
centers, Janet took on
clients on a consulting

Additional consulting
clients turned into a
new company: Call
Center Sales Pro.



Answering Service One was
founded to provide telephone
answering services to businesses
in need of call center support.

New Connections Communications Services and Redding Answering Service join the Call Center Sales Pro network resulting in almost 50 years experience combined in medical answering services solutions.



Seagate Connections
joins the Call Center
Sales Pro network.

Call Center Sales Pro introduces business process outsourcing (BPO) and custom services for their call center clients.



Call Center Sales Pro is awarded Knoxville-Area Chamber prestigious Pinnacle Business Award in the “Women-Owned Business Excellence” category.

MedCall Plus brand is formed from existing clients and services to focus solely on the growing complexity of medical answering service needs.



Call Center Sales Pro and Subsidiary companies are awarded various recognition such as Stevie Awards Silver Female Executive of the Year, INC. 5000 list, and more!


Janet Livingston

President & CEO

Stephanie McMillan

Director of Finance

Mark Aubrey

Director of IT

Tracie Mexner

Business Development and Client Relations

Corporate Headquarters