Medical Answering Solutions
24 hours a day.
7 days a week.
365 days a year.
Connect with your patients and grow your practice.
Your answering service should be doing far more than just answering your phone after-hours.
Nurse Triage Services
Unanswered calls, delayed responses, and unprofessional communications can push up to 71% of your clientele away. Give every caller a live, compassionate medical receptionist, professionally trained to health industry standards.
Greet your callers with a personalized pre-recorded message that can manage call time more efficiently. Relay pertinent information to your callers before they speak with a live practitioner — reducing potential robocalls and excess staff time.
Following a script we help you create, our telephone answering specialists greet your callers, accurately collect their information, and review the message for accurate transmission. We handle common calls: appointment requests, cancellations, emergency requests, employee call-offs, etc.
MedCall Plus will always record your calls, logging call details to our Portal so you can view them anytime, anywhere.
Following your directives, calls can be transferred to a pre-determined provider or team of personnel, depending on the criteria of the call. On-call lists can be managed directly by you, or simply sent to our customer service team.
Customized local or toll-free phone number options, patient and office calls are forwarded from your existing telephone number(s). The setup is seamless.
The need for bilingual communication is always increasing but difficult to staff for. With MedCall Plus you can offer a competitive edge in supporting non-English speaking callers. Our fluent Spanish team ensure that a language barrier will not interrupt the quality and consistency of care that is handled on your behalf. Instead of relying on limited translation skills or one Spanish speaking staff member, you can offer bilingual communication whether its 2pm or 2am.
Our translation providers are also able to translate live on emergency and crisis calls in which on-call representatives of your company are patched in.
Nurse Triage Services
Provide 24/7 compassionate and quality care with a one-on-one assessment to guide your patients to the appropriate level of care. Whether it be home care, referral to the emergency room, or setting up an appointment, our triage team has you covered. When partnering with MedCall Plus, you can access a skilled team that allows you to be more available to your patients without hiring additional clinical staff.
MedCall Plus Nurse Triage
- Offer 24/7/365 clinical availability
- Access on-demand RNs
- Improve your patient experience
- Document call data through your existing EMR
- Strengthen patient-provider relationships
HIPAA Compliant Secure Messaging
Keep your patient information protected with our HIPAA-compliant, encrypted technology. 70% of patients say they are more likely to choose a provider that offers reminders for follow-up care via email or text. Texting is today’s most prevalent form of communication, but if correct security measures are not taken users are susceptible to breaches of privacy.
You can have peace of mind about Patient Security
- HIPAA Compliant Messaging
- Secure PHI and ePHI
- HITECH Certified
On Call + Data Management
Always ensure your customers are patched to the proper contact with customizable on-call scheduling. Your doctors and staff can view, edit, and create on-call schedules while protecting PHI and maintaining HIPAA compliance. You can also view messages, share information, and allow full access to on-call information. Health care needs are constantly changing and now you can access the data you need to make decisions.
Our customizable Portal give you access to:
MedCall Plus Portal
- Call Recording and Log
- Billing Data
- Real-Time Reporting
- On-Call Management
- Customizable Data Reporting
Send us a message, and we’ll get back to you as soon as possible.