Medical Answering Service

Medical Answering Services

24 hours a day.

7 days a week.

365 days a year.

Healthcare Call Center

Your medical answering service should be doing far more than just answering your phone after-hours. Connect with your healthcare patients and grow your medical practice with our healthcare call center solutions.

HIPAA-Compliant Answering Service

Unanswered calls, delayed responses, and unprofessional communications can push up to 71% of your clientele away. Give every caller a live, compassionate HIPAA-compliant phone answering services. MedCall Plus medical receptionists are, professionally trained to health industry standards.

Efficiently manage call time with personalized pre-recorded greetings for your patients. From appointment requests to emergency inquiries, our trained agents follow tailored scripts, accurately collect information, and handle common calls with professionalism.

MedCall Plus will always record your calls, logging call details to our Portal so you can view them anytime, anywhere. 

Following your directives, calls can be transferred to a pre-determined provider or team of personnel, depending on the criteria of the call. On-call lists can be managed directly by you, or simply sent to our customer service team.

Customized local or toll-free phone number options, patient and office calls are forwarded from your existing telephone number(s). The setup is seamless. 

Bilingual Answering Services

With a bilingual answering service specifically focused on the medical industry, you can offer 24/7 call support to non-English speaking callers. Break down communication barriers and ensure all your callers feel valued and understood.

MedCall Plus has a team of fluent Spanish and English HIPAA professionals to provide the quality and healthcare compliance you require. Deliver a positive customer experience from the very first interaction with our virtual receptionist bilingual capabilities.

Our bilingual virtual receptionists handle calls, answer questions, schedule appointments, and dispatch to the right staff member – all in the caller’s preferred language. Never miss a call with a bilingual answering service or virtual receptionist.

Nurse Triage Services

Get telephone triage protocols for nurses with our experienced nurse triage service. MedCall Plus provides 24/7 healthcare call center support with a one-on-one assessment to guide your patients to the appropriate level of care. Whether it be home care, referral to the emergency room, or setting up an appointment, our telephone triage team has you covered. When partnering with MedCall Plus, you can access a skilled team that allows you to be more available to your patients without hiring additional clinical staff.

Telephone Triage Nurse

  • Offer 24/7/365 clinical availability
  • Bilingual nurse triage services (English and Spanish triage service)
  • Access on-demand RNs that are HIPAA compliant
  • Improve your patient experience
  • Document call data through your existing EMR
  • Strengthen patient-provider relationships

HIPAA Compliant Secure Messaging Service

Keep your patient information protected with our HIPAA-compliant, encrypted technology, ensuring secure text messaging for healthcare. 70% of patients say they are more likely to choose a provider that offers reminders for follow-up care via email or text, emphasizing the importance of HIPAA secure messaging. Texting is today’s most prevalent form of communication, but if correct security measures are not taken, users are susceptible to breaches of privacy.

Patient Security

  • HIPAA Compliant Messaging
  • Secure PHI and ePHI
  • HITECH Certified

Trust our HIPAA secure texting solution to safeguard patient confidentiality while enhancing communication efficiency.

On Call Healthcare Data Logging and Monitoring Management

Always ensure your customers are patched to the proper contact with customizable on-call scheduling. Your doctors and staff can view, edit, and create on-call schedules while protecting PHI and maintaining HIPAA compliance. You can also view messages, share information, and allow full access to on-call information. Health care needs are constantly changing and now you can access the data you need to make decisions.

Our customizable Portal give you access to:

MedCall Plus Portal

  • Call Recording and Log
  • Billing Data
  • Real-Time Reporting
  • On-Call Management
  • Customizable Data Reporting

Hire a Medical Call Center Today!

At MedCall Plus, we understand the critical need for reliable answering services in healthcare. Our dedicated team of professional agents ensures seamless communication for doctors, medical practices, and hospitals. With extensive experience and unwavering commitment to data security, we provide HIPAA-compliant solutions, bilingual answering services, secure messaging, and nurse triage.

Trust MedCall Plus to deliver exceptional care, allowing healthcare providers to focus on what matters most: your patients.

Contact Us

Send us a message, and we’ll get back to you as soon as possible.

    How would you prefer to connect