Find the answers you need and learn how others have found success. With almost 50 years of experience in answering services, consulting, and medical communication solutions MedCall Plus and Call Center Sales Pro share valuable insights from both current and past customers.
Hospitalists and providers are constantly working on improving patient experience. When a patient’s experiences are positive, it leads to improved overall health. Happier patients lead
Medical reception best practices help keep your practice running smoothly. Read our top five!
Is it Time to Outsource Your Medical Call Center? When a medical call center faces pressure to do more in the face of constraints, the
During the winter months, most practices are pushing through the holidays to complete tasks, meet deadlines, and serve a busy stream of patients. However, life
1. Scripts Reduce Errors Scripting removes the guesswork by providing medical receptionists with the correct answers to caller questions. Scripting ensures that the correct patient
Unlike a vacation, which employees schedule in advance, no one plans a sick day—or at least most people don’t. In most cases, a sick day
