7 Areas for Healthcare Call Center Training
Training is frequently discussed in healthcare call centers, but let's face it, not many organizations truly go the
Find the answers you need and learn how others have found success. With almost 50 years of experience in answering services, consulting, and medical communication solutions MedCall Plus and Call Center Sales Pro share valuable insights from both current and past customers.
Training is frequently discussed in healthcare call centers, but let's face it, not many organizations truly go the
In today's multicultural and diverse healthcare landscape, the ability to communicate effectively in more than one language has
According to the National Library of Medicine, an average of 42% of appointments are canceled or a no-show.
Hospitals are 24/7 facilities that require a lot of planning and management to ensure they run smoothly. However,
It's no secret that medical receptionists and administrative assistants are crucial healthcare team members. They're the first point
Running a medical practice comes with an abundance of responsibilities. One of the most crucial aspects of patient
Efficient healthcare scheduling plays a vital role in the smooth functioning of medical practices and patient satisfaction. Unfortunately,
In today's healthcare landscape, telephone nurse triage plays a vital role in providing patients with timely and appropriate
Being a medical office manager is no easy feat. While you don't need to be a doctor, the
What used to be a rarity in the business world has become commonplace; remote workers. Employees can work
As the healthcare landscape becomes more competitive, medical practices must find innovative ways to deliver exceptional patient experiences
As a practice manager, your primary goal is to improve patient experience in your medical practice. Happy patients
Answering the phone isn't something we put much thought into. It should be as simple as helping a
Post-care follow-up is critical to medical practice management, contributing to improved patient outcomes, satisfaction, and retention. But finding
A medical practice's profitability depends on the number of appointments they have daily. A full schedule ensures patients
Hospitalists and providers are constantly working on improving patient experience. When a patient's experiences are positive, it leads
The reception area is the first visual impression customers get of your practice or hospital, not only in
When a medical call center faces pressure to do more in the face of constraints, the best solution
During the winter months, most practices are pushing through the holidays to complete tasks, meet deadlines, and serve
1. Scripts Reduce Errors Scripting removes the guesswork by providing medical receptionists with the correct answers to caller
Unlike a vacation, which employees schedule in advance, no one plans a sick day—or at least most people
